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Recent problems with international orders - read before turning in an order

We have had only good experience with international orders so far, never anything was lost, but ...
Please note that we canceled all international orders via eBay.
Factory direct currently still allows to turn in international orders since we would need to change the shipping options one by one for every item separately.
Why international shipping problems?
We recently have had two international orders with major delays and one was lost; both never happened before within 5 years.
It seems that customs in Europe is currently playing games, or it's just coincidence. (?)

A shipment to Austria arrived in Europe for further processing but was send to Mexico were it seems lost.
A shipment to Germany was returned to US and then reshipped to Germany without any reason. This process took nearly two months.

We currently cannot guarantee that international orders arrive ! This is not in our control, obviously.
--> We cannot replace or reimburse lost international orders. You may experience major delays. <--
If you turn in an international order the risk will be yours.
We will continue to monitor the situation.
March 2017

Shipping rates on our website are generally US rates unless otherwise noted.
In some cases, international shipping can directly be selected using the pull-down menus. (In that case the total costs are shown: parts + shipping.)
Non US customers may contact us in advance, please.
International shipping can be expensive. Ask for a quote in advance.

Greetings to our international customers.
Who is next?

Due to US export regulations we will not/cannot ship anything to certain countries. Sorry.
We will not declare wrong values on custom forms - don't even ask.

International shipment rates - check out by yourself

https://www.usps.com/send/priority-mail-international.htm?

http://postcalc.usps.com/

http://www.fedex.com/us/

http://www.ups.com/index.html

http://www.ipsparcel.com/

General shipping terms are active and are given [ here ].
International orders generally ship without tracking and without insurance unless otherwise requested.
We do not reimburse or replace lost international orders.

For some products international shipping options are directly available via pull-down menus.

We charge what we pay.
If we have to purchase a shipping box, then please add $3.00 for handling.
We can use a recycled shipping box which is for free.
Credit card companies charge currency transfer fees. Shipping companies may charge significant broker fees. (USPS typically does not.)
Import taxes may be raised. All these extra costs are up to the customer.
UK: tax free is apparently everything up to $20 (double check this). If the item price is close to that we may be able to provide a discount, but we don't add wrong costs to custom forms.

Rates

  • USPS is typically the cheapest.

  • Typically between $10 -$30 for book packages.

  • Tools can often ship for rates below that (e.g. $6 for letters, e.g. $15 for small packages) since most tools are small and not too heavy.

  • For these rates tracking and insurance are not included. Otherwise it becomes insanely expensive. International tracking is available only for a few countries & only for priority mail.

Other option

  • Do you have a friend traveling home at Xmas or whatever? He/she has to obey customs regulations, shipping regulations, and export regulations, sure.

  • Turn in larger orders together with friends which may allow you to accept larger shipping costs (flat rate boxes have basically no weight limit).

  • Specialized shipping/forwarding companies apparently exist in the US.

Confirmation
If we ship merchandise then we would scan and e-mail the receipt from the post office which gives you the price, shipping date, and a shipping confirmation. Or, we can generate a PDF file directly. However, no tracking and no insurance at these rates.

Payments
are handled with the PayPal system, as usual. We send you a link to PayPal via e-mail.
Do NOT mail credit card information. We CANNOT process foreign checks.
We will not reimburse or replace lost orders. How often that actually happens? We don't know. So far we have not lost anything.

Credit card fees raised by PayPal will be passed onto the customer also in case of a canceled order. For example, international customer purchased a LatheCity product, but asked for US shipping rate. Generally, we cannot do that, sorry. We will cancel the order and reimburse the order. However, PayPal will still charge credit card fees to the customer. The customer will cover these fees. If you are an international customer then please select the correct payment button for international shipment to the correct destination or contact us in advance for a quote. We can look up the exact shipping costs and shipping options case by case. Thanks.

Printed manuals are generally not included in international orders to save on shipping costs. Download manuals e.g. here. We can also e-mail manuals, most of them are free.